Terms of Service

These Terms of Service (the "Terms") govern your use of Loopi Social (loopi.social), a creator platform for scheduling social-media content, hosting public link-in-bio pages, and running email broadcasts and drip sequences. By creating an account or otherwise using Loopi Social, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. Loopi Social is operated by an individual creator-developer and is provided "as-is."

These Terms are organized around the three services that do most of the work: Content (scheduling to social platforms, AI-assisted drafts, media handling), Links (your public link-in-bio page at {username}.loopi.social), and Mail (subscriber lists, broadcasts, sequences, deliverability).

1. Your account

Age: you must be at least 18 years old to create an account or use Loopi Social. By creating an account you represent that you meet this requirement. We may terminate any account we reasonably believe is held by a minor.
Security: you are responsible for keeping your password and connected-platform OAuth grants secret. Notify support@loopi.social immediately if you suspect unauthorized access or a security incident.
One account per individual or organization. Multi-user accounts can be created via the Members tab — each member receives a scoped role.
Accurate information: you must provide accurate registration details and keep them current.
Right to investigate: Loopi Social may investigate suspected abuse of the service and may suspend or terminate accounts that use the platform other than as intended or that violate these Terms.

2. Content service

2.1 Your content stays yours

You retain all rights in the media you upload, the post bodies you draft, and the AI context you provide. By using the Content service, you grant Loopi Social a limited, non-exclusive, royalty-free license to host, store, transcribe (locally, via faster-whisper), process via Anthropic's API to generate drafts, schedule, and publish your content to the third-party platforms you connect — solely for the purpose of operating the service for you. This license ends when you delete the content or your account, except where retention is required by law.

2.2 Acceptable use

You may not use the Content service to:

Publish content you do not have the right to publish, including content that infringes copyright, trademark, or other intellectual-property rights.
Impersonate any person or entity, or misrepresent your affiliation with anyone.
Schedule spam, deceptive content, content that incites violence, sexually explicit content involving minors, or any content prohibited by a connected platform.
Automate behavior that violates a connected platform's API terms (TikTok, Instagram, LinkedIn, YouTube, and Bluesky each have their own rules — your use of Loopi Social must comply with whichever apply).
Reverse-engineer, scrape, or otherwise extract data from Loopi Social beyond what its documented API surface allows.

2.3 AI-assisted drafts

AI drafts are suggestions, not commitments. You are solely responsible for reviewing every AI-generated draft before it is scheduled or published. Loopi Social makes no warranty about accuracy, originality, non-infringement, or fitness of any AI-generated text, and you assume all risk for publishing it.

2.4 Connected platforms

When you connect TikTok, Instagram, LinkedIn, YouTube, or Bluesky, you grant Loopi Social the OAuth scopes those platforms require to schedule posts on your behalf. You may disconnect at any time from the Content tab in the app, which deletes the stored tokens. Loopi Social is not affiliated with any of these platforms and is not responsible if a platform changes its API, suspends your account, rejects a post, throttles your sending, or goes down. Connecting a YouTube account additionally requires your agreement to the YouTube Terms of Service and your acknowledgement of the Google Privacy Policy.

2.5 Publishing disclaimer

Loopi Social does not guarantee that scheduled posts will publish successfully or on time. Publishing may fail due to platform API limits, expired authorization tokens, content restrictions imposed by the platform, or other technical conditions outside our control. You are responsible for verifying that time-sensitive content has actually published. Loopi Social is not liable for damages resulting from failed or delayed publishing.

3. Links service

3.1 Username and public page

The Links service allows you to claim a username and publish a link-in-bio page at {username}.loopi.social. Usernames are issued first-come-first-served. We may reclaim or rename a username that infringes a third party's trademark, impersonates another person or entity, is used in bad faith for squatting, or contains content that violates these Terms. You may release a username at any time from the Links tab.

3.2 Content on your link page

You are responsible for everything that appears on your public link page — the bio, the avatar, the link titles, the destination URLs, and any images you upload. You may not use the Links service to host or link to content prohibited under §2.2, including infringing, deceptive, malware-distributing, or otherwise unlawful material. Loopi Social may disable a link page that violates these Terms with or without notice.

3.3 Visitor analytics

The Links service records page views and link clicks (with visitor IP, User-Agent, Referer, and UTM parameters) to provide you with traffic analytics. See the Privacy Policy §3 for full disclosure. Some jurisdictions require you to disclose this collection to your visitors — that disclosure is your responsibility.

3.4 Embedded email forms

If you embed an email-capture form on your link page (or on a third-party site), submissions are governed by §4 (Mail service) below. You assume full responsibility for the consent practices of the embedding surface.

4. Mail service

4.1 Your subscribers, your responsibility

You are the data controller for every subscriber you import, capture, or otherwise add to a Mail list on Loopi Social. You represent and warrant that you have a lawful basis (consent, contract, legitimate interest, etc.) to email each address on each list. Loopi Social acts as a data processor for that subscriber data and does not police your basis — but we will act on credible complaints (see §4.5).

4.2 Anti-spam compliance

You must comply with all anti-spam and electronic-marketing laws that apply to you, including but not limited to:

CAN-SPAM Act (US): every broadcast must accurately identify the sender, include the sender's valid physical postal address, and provide a working unsubscribe mechanism.
GDPR / UK GDPR (EU/UK): you need a lawful basis for processing each subscriber; honor data-access and erasure requests.
CASL (Canada), PECR (UK), Australian Spam Act, and any equivalent laws in jurisdictions where your subscribers reside.

Loopi Social enforces two baseline protections regardless of your jurisdiction: (a) every email contains a one-click unsubscribe link, and (b) bounced and complained addresses are automatically prevented from further contact.

4.3 Tracking disclosure

Broadcasts and sequences sent through Loopi Social include open tracking (1×1 pixel) and click tracking (redirect URLs) by default. These capture the recipient's IP address, User-Agent, timestamp, and for clicks the destination URL. If your jurisdiction or the subscriber's jurisdiction requires you to inform recipients of this tracking, that disclosure is your responsibility.

4.4 Sender identity

Each Mail list has a creator-controlled sender display name and a verified reply-to address. Until reply-to verification completes (you click a token-signed link delivered to that address's inbox), Loopi Social will refuse to send broadcasts on that list. You may not configure a sender identity that misrepresents who you are.

4.5 Acceptable use (mail)

You may not use the Mail service to send:

Unsolicited bulk email, "purchased" lists, scraped addresses, or any list to which the recipients did not knowingly subscribe with you.
Phishing, malware, fraudulent, or otherwise deceptive content.
Email that violates the AWS Acceptable Use Policy or the AWS SES sending policies.
Email that impersonates a person or organization you do not represent.
Email containing content that would violate §2.2 if posted to a social platform.

4.6 Bounce / complaint thresholds

AWS SES enforces bounce and complaint rate ceilings on the shared sender domain. If your sending patterns put deliverability at risk — excessive hard bounces, spam complaints, or sudden volume spikes — Loopi Social may pause your sending, require a remediation plan, throttle your throughput, or terminate your account. Repeat offenders are removed.

4.7 Public capture forms

You may embed Loopi Social's public sign-up form on third-party sites or on your link page. Submissions create active subscribers immediately — Loopi Social does not run a separate double-opt-in confirmation step. By embedding the form, you take full responsibility for visitor consent: the embedding surface must clearly disclose what the subscriber is signing up for, who is collecting the address, and how to unsubscribe. Loopi Social rate-limits these endpoints to defend against abuse, but the burden of lawful consent (CAN-SPAM, GDPR, CASL, PECR, and others) is entirely yours.

5. Fees & billing

Paid plans, when introduced, are displayed on the pricing page and in your account. Payments are processed by Stripe; subscription fees are charged at the beginning of each billing period in the currency shown. All fees are exclusive of applicable taxes, which you are responsible for paying. Subscriptions automatically renew unless cancelled. You may cancel from your account at any time; cancellation ends access to paid features at the end of the current billing period and no prorated refund is provided for unused time. We may change pricing at any time; material changes take effect at the next billing cycle and will be communicated in advance. Refunds outside the cancellation flow are at the operator's discretion.

6. Service availability

Loopi Social is provided as-is and on a best-effort basis with no service-level guarantee. The service runs on AWS in us-east-1 and inherits AWS's outage surface. Scheduled deliveries (posts and emails) may be delayed or fail during provider incidents. We make no warranty that posts will publish at the exact scheduled time or that every email will reach the inbox — deliverability depends on the recipient's provider, on your sending reputation, and on the shared sender reputation.

7. Loopi Social's intellectual property

The Loopi Social name, logo, website design, software, and documentation are owned by the operator. You may not reproduce, duplicate, copy, sell, resell, scrape, or exploit any portion of the service or its branding without prior written permission. The limited license to use the service granted by these Terms does not transfer ownership of any intellectual property.

8. Feedback

If you submit ideas, suggestions, or feedback about Loopi Social, you grant the operator a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9. Termination

By you: email support@loopi.social from the account-owner address to request closure. Within 30 days we erase the account, profiles, lists, content, link pages, and connected-platform tokens. Content already published to social platforms or already delivered to subscriber inboxes is outside our control and is not deleted.
By us: we may suspend or terminate accounts that violate these Terms, abuse the service, or threaten the platform's deliverability, stability, or reputation. We may also terminate at our discretion, with or without notice, in cases of suspected fraud, legal demand, or non-payment.
Effect of termination: all rights granted to you under these Terms end. Provisions that by their nature should survive (intellectual property, disclaimers, indemnity, limitation of liability, governing law) survive termination.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LOOPI SOCIAL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR ORIGINAL; OR THAT YOUR USE OF THE SERVICE WILL IMPROVE YOUR PERFORMANCE ON ANY THIRD-PARTY PLATFORM.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPI SOCIAL AND ITS OPERATOR ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST REVENUE, LOST PROFITS, LOST DATA, LOST GOODWILL, OR THE COST OF SUBSTITUTE SERVICES — ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO LOOPI SOCIAL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED.

12. Indemnification

You agree to defend, indemnify, and hold harmless Loopi Social and its operator, officers, and agents from and against any claims, damages, losses, liabilities, and reasonable legal fees arising out of or related to: (a) content you upload, schedule, publish, or send through the service; (b) your use of any connected social or email service in violation of that service's terms; (c) your subscribers' complaints, including spam-related complaints; (d) your violation of these Terms; or (e) your violation of any applicable law or any third party's rights.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via an in-app notice and an email to account owners and will take effect on the date stated in the notice. Your continued use of the service after that date constitutes acceptance of the updated Terms. If you do not agree to the change, you must stop using the service and may close your account under §9.

14. Governing law & venue

These Terms and any dispute arising out of or related to them or to the service are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws principles. You and Loopi Social agree to the exclusive personal jurisdiction and venue of the state and federal courts located in King County, Washington for any dispute that is not subject to the dispute-resolution provisions of §15.

15. Dispute resolution

15.1 Informal resolution. Before filing any claim, you agree to contact support@loopi.social and attempt in good faith to resolve the dispute informally for at least 30 days.
15.2 Individual claims only. You agree that any dispute will be resolved on an individual basis and not as a class, consolidated, or representative action. You waive your right to participate in a class action.
15.3 Time limit. Any claim arising out of or related to these Terms or the service must be filed within one (1) year after the cause of action arose, or it is permanently barred.

16. Force majeure

Loopi Social is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, internet or infrastructure outages, AWS or other vendor disruptions, cyberattacks, or labor disputes.

17. General provisions

17.1 Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement between you and Loopi Social and supersede any prior agreement on the same subject.
17.2 Severability. If any provision is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full effect.
17.3 No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
17.4 Assignment. You may not assign these Terms without our prior written consent. Loopi Social may assign these Terms in connection with a transfer of the service.
17.5 Electronic communications. By using the service you consent to receive notices, agreements, and communications from us electronically (in-app and by email), and you agree that those electronic communications satisfy any legal requirement that the communication be in writing.
17.6 No third-party beneficiaries. These Terms do not create any third-party-beneficiary rights.

18. Contact

Questions about these Terms or to report a violation: support@loopi.social.